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Why should your business consider outsourced 24/7 IT support?

13 August 2022
Bluecube Blog Team
Bluecube Blog Team

As every business owner knows computers, laptops and servers are crucial to the business running smoothly. But when things go wrong, it can have a major impact on your business.

The business impacts could be as simple as computers running slowly, a single computer crashing or as significant and detrimental as a virus corrupting your entire IT system - whatever the problem your business needs or may face, an effective IT support company can help your business to deliver on its promises to your customers.

Unfortunately, computer problems don’t just happen during office hours; they happen in the evenings and weekends too. That’s why having 24/7 IT support from a managed IT services provider can help you deal with the unexpected. They’re available at all hours of the day, 365 days a year.

 

Are you considering outsourcing your IT support to a 24/7 managed service?

There are numerous benefits to outsourcing your IT and using a 24/7 managed IT service provider. One of the key indications that your business needs help from a managed service provider is by taking a look at the following examples and assessing your responses.

For example, what would your business do in the following situations?

  • Your Wi-Fi keeps dropping out or completely disconnects meaning your staff can’t get online to receive customer service emails

  • Your online shopping cart crashes early in the morning, just as the people who buy online from you are starting their day

  • You suddenly get a lot of pop-up ads appearing on your desktop disrupting your work and generally annoying you

  • A virus attacks your system after everyone has gone home and continues to do so until you get in the following morning

  • Your computer is running slow causing frustration as you’ve got a deadline to meet and you can’t afford to waste time

These are all examples of common problems that we come across in our day-to-day working lives. Some are just plain irritating but others could spell disaster for your business. With the help of external IT help, you can mitigate this issues and seek rapid responses and fixes to your IT issues.

Internal IT departments are changing

The changing nature of IT means that internal IT departments within businesses are shrinking, while also becoming increasingly involved in areas outside the traditionally considered ‘IT support’ - for example, IT professionals are getting involved in business and strategic planning. This means that your IT staff need to be able to concentrate on these new activities that will drive your business forward and improve your bottom line.

A shrinking internal IT department means that your IT may suffer, with the help of an external IT company you can ensure your business is operating as it should, at all hours of the day.

What are the benefits of outsourcing and using 24/7 IT support?

An outsourced 24/7 IT support company gives you round the clock access to a team of specialist IT engineers and ‘techies’ who can help you solve your problem quickly with minimum amount of stress.

Aside from giving you a high level of confidence in your IT systems and reducing your technical worries, there are many other benefits to hiring external 24/7 IT support.

  • Lower IT staffing costs while still being able to call on engineers and ‘techies’ who are fully qualified and have a high level of expertise

  • Focus on the running, and growing, of your business, without getting distracted by IT issues

  • Improve your customer service by effectively using your IT systems, and dealing with IT issues quickly

  • Extend the capability of your IT support team while still remaining in control

  • Grow your business with scale able IT platforms and expert advice and guidance from your supplier

  • Have a single point of contact for all of your IT requirements so there’s no confusion over whom to contact, no matter how large your organisation

24/7 IT support is for all types of businesses, no matter how big or small

24/7 IT support isn’t just for large organisations with thousands of employees, even smaller companies, for example those with just 50 employees, need to have some IT support arrangements in place to deal with those pressing issues that happen outside of work hours or an employee’s annual leave or health problems.

And 24/7 IT support doesn’t have to be costly, it can range from full around the clock monitoring to having someone you can contact when there’s a problem, which means you can choose a service to suit your budget.

The price will depend on the type of service you’re outsourcing but it’s also important that you check the service level agreements from your provider.

Trust is a very important factor when it comes to outsourcing your IT support, so take the time to find the right IT support partner for your business.

Contact Bluecube Technology Solutions

If you have any questions about 24/7 IT support, please don’t hesitate to get in touch with Bluecube, we specialise in providing IT support for businesses of all sizes across the UK, including London and Milton Keynes, and overseas. Give us a call on 0845 257 8010, alternatively, you can fill out our online enquiry form, and we’ll be in touch with you shortly.

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