The Benefits of Remote IT Support
Remote IT gives organisations the opportunity to have critical issues fixed in real-time, minimsing disruptions whilst saving time and money. Wherever you’re based in the UK, Bluecube will resolve your IT issues with speed. Our team provides 24/7 remote support to ensure your IT infrastructure, systems and equipment operate efficiently, allowing you to stay business-focused.
- Fast and convenient support
- No valuable time wasted waiting for a technician to arrive
- Minimal disruptions to your business, staff and customers
- Immediate access to expert IT support
Around-the-clock, Fast & Flexible Remote IT Help
With an experienced team of engineers, we eradicate IT troubles to solve your computer, network and infrastructure problems fast. We take the time to get to know you, your people and the way your business works, so whether you require full or partial remote support, you’re always dealing with an engineer who knows your IT infrastructure, network and systems intimately.
We alleviate the anxiety and headache of IT issues. Whether one or a few of your computers are running slowly, your emails are failing to send or you’re unable to login to critical applications, we’re always here to provide reactive remote IT support that’s tailored for your organisation.
We See The ‘Bigger Picture’
We recognise how vital it is to ensure your IT never holds you back, so while daily remote IT help is always at hand, we put time, energy, care and focus into improving your long-term health. Our commitment to being the best and supporting clients through any IT challenge is reflected in our performance metrics, which firmly position us in the top 5% of UK Managed Service Providers. Whether your IT department is overwhelmed, or your business’s existing infrastructure is contributing to declining productivity, Bluecube will help you overcome issues and deliver remote IT support that covers all aspects of your infrastructure.
With a partial or fully remote IT support service, our technically proficient team can deliver proactive and reactive works:
- Keep your systems running efficiently
- Update your technology
- Daily backups
- IT security
- 24/7 Service Desk
- Round-the-clock remote monitoring
Why work with us?
We build partnerships
We invest time into building relationships. While we provide remote IT support and resolve various issues to get your systems back up and running as soon as possible, our team also works with your company as a partner. Bluecube can analyse the challenges you face and deliver solutions that enhance performance and accelerate growth.
We explore new ideas and embrace technology to innovate
Technology is evolving faster than ever before. IT never stands still, so neither do we. For us, it’s not about following trends; we constantly explore new technologies in great detail, always seeking smarter solutions that make a difference to your operations. Whether that’s utilising new technology to improve customer communications or simplifying routine tasks, we’re always looking to innovate.
We provide complete transparency and keep you informed
It’s not possible to deliver the best IT support without transparency. We remain entirely upfront with our clients operating across a multitude of sectors. Our policy is clear and straightforward, with no surprises, ‘added extras’ or hidden costs. When we provide a quotation, you get a simple breakdown, detailing every single service charge. You can also view your IT estate and billing information 24/7, while you can see the status of Service Desk tickets via Lighthouse - our service portal.