Our approach to managed IT support

What makes Bluecube different? We're an MSP that focuses on people first, technology second.

Bluecube was born out of a desire to make our peoples’ lives easier — delivering truly tailored IT solutions with outstanding customer service 100% of the time.

Since our story began in 2003, we've grown consistently year on year. We now have a team of 150 professionals, supporting 130+ clients (and nearly 20,000 users) 24 hours a day, 365 days a year.

IT support
that's always there to help

clients engaging with new technology
projects and onboarding team
service delivery manager concentrating on client it issues

Proactive partnership

A trusted IT partner

We work with you – as a trusted partner.

Our approach at Bluecube is supportive, honest and transparent, creating IT solutions that work for you. With a collaborative relationship, we can explore new ideas to continuously innovate, helping you meet your employees and customers' evolving needs. With the right IT infrastructure and technical support in place, you can minimise downtime, boost protection, increase agility and become more competitive as a business.

 

We Put You First

We take "off-the-shelf", off the table.

Whether you're looking to improve business focus, elevate efficiency, improve decision-making or eliminate vulnerabilities, we put our time, focus and energy into developing solutions personalised for your business. Our mission is to deliver a better service than you've ever experienced before. With our performance metrics placing us in the top 5% of UK Managed Service Providers, we remain committed to cultivating strong client relationships, taking full responsibility for your IT.

Your dedicated client engagement manager will work closely with you every step of the way. They get to know you, your organisation, culture, the way you work, and your infrastructure like the back of their hand.

Your client engagement manager is supported by a team of highly qualified engineers to fix, advise and optimise your system.
Together, we look after your entire business ecosystem – not just the technology.

it helpdesk in our mk office
Proactive partnership Proactive partnership Proactive partnership
Proactive partnership Proactive partnership Proactive partnership

Empowering innovation to drive performance

Overcome obstacles easily

Innovation is about overcoming obstacles, and reimagining processes and technologies —sometimes from the ground up. By exploring new ideas and addressing challenges, we stay on top of our game so that you can stay on top of yours.

Our core values are ingrained into our identity, keeping us focused and working to the best of our ability every day. We strive to be professional, responsible, commercial and generous, measuring everything we do against these principles.

 

We Help You Innovate

Getting your IT infrastructure, security and IT support working well is essential to day-to-day operations. The difference we bring to the table is our industry insight, expertise, and experience.

We focus on innovation and the future, working closely with you to re-energise your IT from the ground up.

We look at where you are, where you'd like to be, and make recommendations. We also invest time and energy into strategic thinking, exploring new ideas and asking "what if?" to help you innovate.

head of service delivery managing it service desk team
Empowering innovation Empowering innovation Empowering innovation
Empowering innovation Empowering innovation Empowering innovation

Focus on quality and outcomes

Quality over quantity

We've always focused on quality over quantity. We work closely with organisations eager to compete, collaborate and grow.

If we believe we're a good fit for you — and you for us — we can deliver a truly tailored IT support service, supporting you in the best possible way. We recognise that all companies are different in terms of size, sector and operation, yet to continuously innovate, we look to the future — exploring new challenges and ideas to help you achieve your goals.

 

We Are Always Here For You

24 hours a day, 7 days a week, all year-round. IT support is available whenever and wherever you need it: on the phone, in person, and via Lighthouse – our online service portal. We ensure your IT works and continues to work without a hitch. We want you to have a hassle-free experience with IT.

We recognise it isn't enough to 'keep the lights on' - we deliver IT that continues to work for you, keeping on top of everything – monitoring, managing, maintaining, updating and repairing.

client engagement manager engaged in client call
Focus on quality Focus on quality Focus on quality
Focus on quality Focus on quality Focus on quality

Transparency - Everything we do is shared with you

Zero surprises

There are no hidden surprises in our policies or added costs. Our quotes detail every single service charge. You can also view your IT estate and billing information at any time, plus you can always view the status of Service Desk tickets via Lighthouse – our secure online service portal.

 

We Keep You Safe

Talk to us if you are in any way anxious about IT security, and need a knowledgeable team to remedy your cyber security issues, or need help getting back up and running when things go wrong. We offer a full cyber recovery service.

As experts in cyber security, we can design and build your infrastructure to be secure, before managing, maintaining, monitoring and keeping your network and systems up to date. Our smart backup services provide added cyber resilience, keeping you, your business, your people and your data safe, secure and protected around-the-clock.

it engineer on client call
Transparency Transparency Transparency
Transparency Transparency Transparency

Client stories

logistics manager

Prospectus

Client expectations are met

'Great to find an IT provider that we can build a genuine partnership with', says beyond-profit recruitment specialist.

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it support engineer

Paul Hamlyn Foundation

Valued communication approach

Knowing that its IT partner understands what they are trying to do is very important.

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bluecube team helping businesses in the UK and overseas

MK
Gallery

Needed reliable IT provider

Long-term relationship provides the support Milton Keynes arts centre needs as it rebuilds its business.

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it support engineer delivering managed services

Medical Research Network

Strategic IT partnership

Proactive MSP (Managed Service Provider) partner enables medical communications provider to accelerate future growth.

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culture team

Bishopsgate Financial

Providing flexibility to grow

Outsourcing its ICT is a ‘no-brainer’, says Fast Track 100 banking consultancy.

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it partnership

The Brain Tumour Charity

Partnership built on trust

A partnership built on trust is life-giving for fast-growing charity.

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