Our approach to managed IT support
Delivering truly tailored IT solutions with outstanding customer service 100% of the time
Since our story began in 2003, we've grown consistently year on year. We now have a team of over 200 professionals, supporting 130+ clients (and nearly 20,000 users) 24 hours a day, 365 days a year.
that's always there to help
Overcome obstacles easily
Innovation is about overcoming obstacles, and reimagining processes and technologies —sometimes from the ground up. By exploring new ideas and addressing challenges, we stay on top of our game so that you can stay on top of yours.
We help you innovate to drive performance
Maintaining your IT infrastructure, security and IT support is essential to day-to-day operations and to do this, we bring to the table our industry insight, expertise, and experience. We look at where you are, and where you'd like to be, and make recommendations. We also invest time and energy into strategic thinking, exploring new ideas and asking "What if?" to help you innovate your IT operations and systems.
We keep you safe
Talk to us if you are anxious about IT security, need a knowledgeable team to remedy your cyber security issues, or need help getting back up and running when things go wrong. We offer a full cyber recovery service.
As experts in cyber security, we can design and build your infrastructure to be secure, before managing, maintaining, monitoring and keeping your network and systems up to date. Our smart backup services provide added cyber resilience, keeping you, your business, your people and your data safe, secure and protected around the clock.
No hidden surprises
There are no hidden surprises in our policies or added costs. Our quotes detail every single service charge. You can also view your IT estate and billing information at any time, plus you can always view the status of Service Desk tickets via Lighthouse – our secure online service portal.
Client expectations are met
'Great to find an IT provider that we can build a genuine partnership with', says beyond-profit recruitment specialist.
Paul Hamlyn Foundation
Valued communication approach
Knowing that its IT partner understands what they are trying to do is very important.
Needed reliable IT provider
Long-term relationship provides the support Milton Keynes arts centre needs as it rebuilds its business.
Medical Research Network
Strategic IT partnership
Proactive MSP (Managed Service Provider) partner enables medical communications provider to accelerate future growth.
The Brain Tumour Charity
Partnership built on trust
A partnership built on trust is life-giving for fast-growing charity.
100% CARE ABOUT RELATIONSHIPS
'Faith restored in ICT support providers', says professional adult education institute, IRRV.
Workers' Educational Association
confidence restored in IT
'ICT doesn't keep us awake at night anymore', says national adult charity.