Our team

Get to know the Bluecube team



James Hawker chief exec at bluecube headshot

James Hawker


David Robinson Chief Growth Officer at bluecube headshot

David Robinson

Chief Engagement Officer

Ashleigh Gibson Chief Marketing Officer at bluecube headshot

Ashleigh Gibson

Chief Marketing Officer

Connor Scarrott Chief Technical Officer at bluecube headshot

Connor Scarrott

Chief Technical Officer


Dan Williams

Chief Delivery Officer


Matthew Gaffney

Chief Governance, Risk and Compliance Officer

First contact resolution First contact resolution First contact resolution
First contact resolution First contact resolution First contact resolution
fcr it engineer talking to clients and fixing it issues

First contact resolution team (FCR)

Your 24/7, 365 days a year IT service desk.

Our IT helpdesk team is split into many teams, dedicated to particular sectors and clients to ensure we can provide hand-in-hand expertise. Contrary to many managed IT service providers in the UK, each of our teams are made up of FCR (First Contact Resolution) Engineers and 2nd Line Engineers. This means that no matter your IT issue, your assigned team will have experts at every level to find a resolution quickly and effectively. By dividing our service desk like this, we can provide a range of different IT support services, tailored to our varied clients.

Our client portal, which is built by Bluecube's Software Development team and is called Lighthouse. So, we have given our Service Delivery teams nautical-themed names.

Got an IT issue or question? Use our client portal, Lighthouse, and log a ticket with our IT helpdesk.

Client engagement team Client engagement teamClient engagement team
Client engagement team Client engagement team Client engagement team

Client engagement team

At Bluecube, we prioritize client satisfaction through a personalized and human approach to IT. Each client has a dedicated Client Engagement Manager (CEM) who provides support and guidance whenever needed. We're proactive in informing clients of the latest technologies and best practices. Our goal is to be a trusted advisor to all our clients.

Monthly service reviews & an annual strategy day

Your Client Engagement Manager will deliver a monthly service review, which is your opportunity to provide us with feedback (good and bad) – we use this to improve our service. Your CEM will be your primary touchpoint, and there for any escalations, questions, quotations and more.

Each quarter, your CEM will provide an in-depth technology run-through – also known as a Technology Road Map – this includes technology that we feel should be factored into a client’s future plans. Then every 12 to 18 months we organise a “strategy day” for each client; a chance for us to review and continue driving businesses forwards. They're always ready to listen and help you with your IT needs.

Client stories

bluecube employee


Needed reliable IT provider

Long-term relationship provides the support Milton Keynes arts centre needs as it rebuilds its business.

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The Brain Tumour Charity

Partnership built on trust

A partnership built on trust is life-giving for fast-growing charity.

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it engineer working on client it problems

Paul Hamlyn Foundation

Valued communication approach

Knowing that its IT partner understands what they are trying to do is very important.

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Grays Inn Tax Chambers

Attentive, proactive support

Trust, care and meaningful advice formed the basis of the relationship.

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'Faith restored in ICT support providers', says professional institute, IRRV. 
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