A typical day for one of our FCR Engineers
What is an IT Service Desk?
We have several teams within Bluecube’s Technical Delivery department.
The First Contact Resolution (FCR) team is the initial help desk team that our clients speak to for remote support. This is known as the IT Service Desk and the team provide remote tech support to clients to resolve any issues. The team is contacted either by phone, Lighthouse (Bluecube’s service desk portal), or email.
We spoke with Jordan from the FCR team to find out what a typical day is like on the 24/7 IT Service Desk.