What Is A Managed IT Provider (MSP)?

Managed service providers are companies that an organisation outsources a wide range of processes to. The aim is to ensure day to day operations improve and costs are reduced. An IT managed service provider (MSP) ensures a business’s digital services and IT infrastructure are operating smoothly and optimised to help a company achieve its goals. 

MSPs support your business by remotely managing all aspects of your IT infrastructure and end-user systems on a proactive basis and subscription model. In the IT industry, MSPs are also referred to as cloud service providers if the service is supplied online and reinforced by a service level agreement (SLA).

Why Should A Business Invest In A MSP?

In the past, companies dealt with an issue when it arose. This method meant that when a problem occurred within an IT infrastructure it had the opportunity to cause downtime and potentially damage an organisation. Dealing with IT issues on an ad hoc basis isn’t practical for a business that wants to grow and improve its infrastructure.


Working with an MSP that delivers proactive monitoring and 24/7 IT support services is a more effective business model. If your company only reacts to issues while your competitors are proactive, you will fall behind them – potentially permanently. However, proactive monitoring isn’t the only service an organisation’s IT infrastructure needs. Regularly upgrading systems and IT processes is also essential to set up a digital transformation that has a wide range of benefits.

The Benefits MSPs Offer

  • Grow Your Business
  • Enhanced Flexibility
  • Upgrade Technology Quickly
  • Adapt Systems
  • 24/7 IT Support
  • Managed Security
  • Bridge IT Skills Gap
  • Improve Service Performance

IT Expertise 

Many organisations won’t have access to highly experienced expert IT technicians on-hand with support available 24/7. MSPs deliver this support which can give your business an advantage over your competitors.

Sustainable Costs 

MSPs are available at a fixed monthly rate that is agreed upon at the start of the relationship with your provider. Instead of incurring unpredictable costs that arise from IT issues, save money by working with a provider.

Regular Maintenance and Easy Scalability 

Working with a provider ensures your IT infrastructure is not only up to date but able to constantly evolve to match your business’s requirements. This also ensures that your technology is scalable, so it can grow alongside your business as you continue to succeed.

Save Time

Investing in outsourced IT solutions removes the burden from in-house departments who can then focus on other areas of your business.

What Do MSPs offer?

MSP services include cloud solutions, disaster recovery, and computer services. These are three examples, however, the services should be tailored to the requirements of your business. Managed services provide a computing framework that allows their team to remotely manage your company’s IT infrastructure. 

The provider also manages end-user systems, such as computer desktops, proactively to discover possible issues before they escalate. Prices vary between providers but the costs are usually under a subscription model.

24/7 IT Support

For IT support to be effective, it needs to be available as and when your business needs it. When an issue arises, often, it’s too late to prevent it from disrupting your work operations. Whether this means unplanned downtime or data losses, without proactive round the clock monitoring, the risk of issues affecting your company increases.

24/7 remote monitoring of IT infrastructure catches a wide range of problems before they escalate. However, even consistent monitoring won’t catch every issue. When proactive monitoring doesn’t catch a problem, rapid and reactive IT support is essential to reduce the risk the issue poses to your organisation.

If your staff notice a problem not already highlighted by the remote monitoring team, they should contact your provider’s service desk. The provider will deliver technical remote as well as onsite support where necessary. It doesn’t matter whether the issue is complex or a minor problem, the team will resolve all problems quickly.

Managed IT Support

Regardless of industry, every organisation is different and needs managed services tailored to match its unique requirements. The importance of having a service that’s bespoke to your business cannot be overstated. Your company’s IT infrastructure is a vital component of how you deliver results to your clients and/or customers. Working with an MSP that ensures your infrastructure is more flexible, secure, and user-friendly for staff improves productivity and improves the service you deliver.

Implementing an infrastructure tailored to your organisation enhances the performance and productivity of your operations. Improving the quality and speed of operations are ideal ways to stimulate growth.

  • User Account Management
  • Network Operations Centre (NOC)
  • Security Operations Centre (SOC)
  • Cloud Provision & Management

Cyber Security Management

Unfortunately, cybercrime threats have only increased in recent years. Between March 2019-2020, almost half of businesses surveyed reported cyber attacks or breaches (46%). The companies affected highlighted that the occurrences increased to at least once a week in 2020. To protect against the cybersecurity risks hackers present, businesses require 24/7 remote monitoring of their IT infrastructure.

Working with an MSP ensures your company’s hardware and software is constantly upgraded. This is one of the most effective methods to safeguard against cyberattacks. New threats are continually evolving to outrun the cybersecurity protections attempting to contain them. Implementing effective tools and technology protects against both internal and external security threats. Your provider should always be available to discuss your cybersecurity requirements.

  • Backup
  • Patching
  • Anti-Virus Software
  • Disaster Recovery

Bluecube Managed IT Services

At Bluecube, we’re an MSP that delivers tailored IT support and managed services for a wide range of organisations. Operating across the UK, our team has aimed to be the leading provider of IT services since our founding in 2003. Due to the desire to instil best customer service practises across our organisation we have seen consistent growth year-on-year.

Explore our managed IT services page and discover the wide range of ways your organisation will benefit from working with Bluecube as your provider. Fill in an enquiry form on our contact page for more information.

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