IRRV

100% care about relationships

it service desk engineer with client

irrv-logo

'Faith restored in ICT support providers', says professional institute, IRRV.


Main challenge

The IRRV (Institute Of Revenues Rating & Valuation) - a leading professional institute in London - regularly experienced serious operational disruption, where people working remotely couldn’t log onto the ICT system, access their emails or files.

With the pace of technological change, the IRRV realised it wouldn’t be able maintain the level of skills required in-house. The Institute decided to look for and outsource its ICT to a new managed services provider (MSP) that would be responsive, know what it is doing, and deliver on its promises.

 

"We have flexible hours. A lot of our users work remotely and may need help at 11pm, because that is when they are working. We need an IT company that is truly 24/7."



Our solution

Bluecube firstly fixed the serious IT infrastructure issues the IRRV were experiencing by putting in place a highly reliable ICT system.

Once in place, a highly responsive IT support service, with people on the end of a phone who could deal with any serious issues around-the-clock – proving the IRRV with a fully outsourced IT service.

"Bluecube’s advice has been very valuable."

David Morris, ICT Manager

Client stories

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