James formed Bluecube in 2003 and since then has been responsible for the continued growth and success of Bluecube. He is very much involved in the day-to-day running of the business and has complete oversight – although the majority of his time is spent working through solution designs with new clients.
Our mission is to be the leading provider of outsourced IT services. This doesn’t mean being the biggest; it means being the best. To be the best we have to deliver outstanding customer service 100% of the time.
We have to innovate, be professional, responsible, commercial and generous. These are our core values and we measure everything that we do against them.
Since its formation in 2003, by an entrepreneurial Chief Executive, Bluecube have grown consistently year-on-year. We now have a team of over 80 professionals, over 150 delighted clients and support over 6,000 users 24/7/365.
We work with you – as a partner. Our style is to be totally open and honest with you. We operate best when we can form a collaborative relationship, working together to create solutions that work for you.
We focus on quality and outcomes. We’ll only work with you if we believe we’re a good fit for you, and you for us! We find that working with carefully selected clients keeps us focused and committed. It means we deliver an outstanding personalised service.
We are always looking to innovate. We make sure we stay on top of our game so that you stay at the top of your game.
We’re totally upfront. We don't hide anything. Our policy is no surprises, no hidden or added costs. Our quotes detail every single service charge. You can view your IT estate and billing information at any time, plus see the status of Service Desk tickets via Lighthouse - our service portal.
We put you first
Our mission is to deliver a better service than you’ve ever experienced before. Our performance metrics put us at the top 5% of UK Managed Service Providers. Our secret? All our energy goes into our client relationships. It is all about partnership, openness and taking responsibility. About putting our clients first. Every single day.
You get your own client engagement manager (your IT Director) to work with you - an IT expert who gets to know you, your organisation, the way you work, and your infrastructure like the back of their hand. Your client engagement manager is supported by a team of highly qualified engineers to fix, advise and optimise your system. Looking after your entire ecosystem – and not just the technology.
We are always here for you
24 hours a day, 7 days a week, year-round. IT support whenever and wherever you need it: on the phone, in person, and via Lighthouse – our service portal. We ensure your IT works and continues to work without a hitch.
However, it isn’t enough to simply keep the lights on - we deliver IT that works for you and continues to work for you, not against you by keeping on top of everything – monitoring, managing, maintaining, updating and repairing.
We help you innovate
Getting your IT infrastructure, security and support working well is essential to day-to-day operations. The difference we bring to the table is our industry insight, expertise, and experience.
We focus on innovation and the future. We look at where you are, where you’d like to be, and then make recommendations. We invest time and energy in thinking about your strategy and how we can help you innovate.
We keep you safe
Talk to us if you are in any way anxious about security, need a knowledgeable team to remedy and fix your security issues, or need help to recover and get back up and running, when things have gone wrong.
We obsess about IT security. We know the holes that can get you into deep water. We’re experts in cyber security and can design and build your infrastructure to be secure and then manage, maintain, monitor and keep your network up-to-date. Our smart back-up services provide added resilience, keeping you, your business, and your data safe, secure and protected.
Our Leadership Team
Chief Executive & Founder
Head of Client Engagement
David joined Bluecube back in 2004 as a first-line engineer. Since then David has worked his way through the ranks and is now Head of Client Engagement as well as a highly respected member of the Management Team here at Bluecube.
Head of Operations
Rob first joined Bluecube in 2008 and has been responsible for the ongoing development of our Service Desk. Rob was also responsible for the creation of several of our dedicated Service Desk teams. He has finally settled at the very top and is now responsible for our Internal Operations.
James has been working with Bluecube since 2007. His responsibility is to ensure that we manage our finances and investments into our infrastructure and platforms in a responsible and considered manner. James is a CIMA qualified accountant and is Bluecube’s Financial Director.